Maintenance & Support
A system that works is out of mind; a system that doesn’t can be one of the worst things to go wrong for any business.
To protect you from the unexpected, we’ve invested for your comprehensive support to be available within minutes with our remote diagnostics; giving you absolute peace of mind and security that your telephony is in good hands.
On average we diagnose and resolve 87% of any phone system related issues within the 1st day of you logging a report. Over half of these were resolved within the first 30mins.
Our in-house engineering team offer comprehensive support with unrivalled response times as standard to all of our customers. With Reach 24/7, you can rest assured that you have full protection 24 hours a day, 364 days of the year. We guarantee that if can’t be fixed, it will be replaced to ensure you’re back on your feet in no time.