Computer Telephone Integration

Reach’s computer telephone integration (CTI) allows you to improve staff productivity and customer satisfaction. Computer telephone integration is the smart, effective way to bridge the gap between your business’ telephone system and your PC. Staff will be able to dial on-screen, easily find customer information and improve their customer service drastically.

With our simple user interface, your staff are provided with the necessary tools to:

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Click to dial on screen

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Pop-up preview on screen

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Google Business lookup

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Save details through Google

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See missed call information

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View extension status

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IM colleagues with history

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Global address book

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Create a shared address book

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Preview call history

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Integrate with CRM’s and Outlook

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Soft phone

CTI doesn’t just bridge the gap between PC and handset. It can also be used across multiple sites, by remote home workers and even by employees working internationally. This conveniently brings your business together and will significantly reduce the cost of international, and even domestic, calls.

computer telephone integration

Find out more about our computer telephone integration services today!