Computer Telephone Integration

Enhance customer satisfaction and improve staff productivity with Reach’s Computer telephone integration (CTI).

Computer telephone integration is a smart and effective way to bridge the gap between your PC and your business telephone system, enabling staff to dial from screen, easily find customer information and provide all round improvement on customer service.

With a simple user interface, your staff are provided with up-to-date tools which allows them to:

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Click to dial on screen

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Pop-up preview on screen

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Google Business lookup

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Save details through Google

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See missed call information

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View extension status

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IM colleagues with history

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Integrate with Outlook

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Create a shared address book

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Preview call history

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Integrate with CRM’s

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Soft phone

Our CTI not only bridges the gap between your PC and your handset. It can also be used across multiple sites, by remote home-workers and even by employees travelling the world using their mobile device. This convenient link brings your business together and can impact for a reduced cost with free call traffic between each user.