Call recording automatically records every call you make or receive through your business telephone system.
Reach call recording software is designed to enhance your business by giving you the ability to train staff, confirm orders and settle any potential customer disputes.
With voice recorder, all telephone orders and discussions are logged so you can quickly listen back to an individual call to understand exactly what was agreed.
This ensures absolute accuracy and efficiency when dealing with customers and call recordings can even be shared by email at the click of a button.
Staff Training & Customer service
Every business has customers; it’s how you deal with your customers that defines you as a business. So if it’s training new employees in how to deal with your customers or even existing sales staff on how to generate more business over the phone, our call recorder gives you the ability to show your employees what you expect from a call and allows a review of those calls to make sure you are maximising their abilities.
By call recording all orders and discussions, you can quickly confirm back to a customer what was agreed or said. This not only protects your staff but enables disputes to be quickly resolved and for the customer to be retained for future business.
Notes & Technical
Staff can listen back to their own calls to check agreements and discussions; be it one-to-one telephone conversations or a conference call.
In situations where information is being discussed or even messages being taken on a more technical level, call recording makes sure you have all of the details you need for effective business.
Reach call recorder is fully compliant with FCA legislation. It will be compulsory for all FCA regulated businesses to record all of their calls which is why, where necessary, we ensure your business is fully PCI compliant.
This gives you the ability to:
- Pause/ stop recording at any point of a call to protect sensitive
- Erase any part of a recording to protect sensitive data
- Mark sensitive recording so as to not be used for any other purpose