Services

At Reach we provide an all inclusive phone system solution,  tailor-made to benefit your specific needs; so whether you need a phone system with all the features to compliment your business or just a straight forward, reliable solution, at Reach we understand your telephony requirements.

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Telephone Systems

At Reach we help cater for all your business needs and with this we know that different needs require different devices so we offer the below to all of our customers:
Fixed handsets
Cordless handsets
Bluetooth headsets

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Calls, Lines & Business Broadband

The quality of your calls and broadband connectivity is dependent upon having the best available lines to ensure the most reliable connections. We proactively check to ensure all our customers have the most up to date broadband speeds available.

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On Hold Marketing

Research suggests that 50% of customers hang up when placed on hold when presented with silence for 30 seconds on more. On hold marketing uses a captivating blend of music and voice to transform your customer experience allowing you to Reach out with your very own audio branding.

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Call Recording

As an automotive servicing or distribution company, quotations and agreements can often be made verbally. Protect your business and prevent discrepancy escalations with our built-in call recorder. Easily search old calls in seconds to play and even email any conversation. A must-have reference tool to quickly resolve disputes, train staff and protect your business.

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Computer Telephone Integration

With high levels of repeat customers calling, take benefit of the names associated with numbers popping up on each call. Make every call personable and be assured contact information is logged automatically on answering. Existing customer/supplier contact list can be uploaded into the telephone system software or where possible a full integration with an existing database or CRM.

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Missed Calls & Reporting

We will programme the system to automatically operate around your business hours. 80% of callers won’t leave messages and simply hang up; rest assured that all missed call information is made visible and will be compiled as a list, sent by email every morning with callers’ names and numbers. Simply click on any number to dial back.

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Maintenance

A system that works is out of mind; a system that doesn’t can be one of the worst things to go wrong for any business. To protect you from the unexpected, we’ve invested for your comprehensive support to be available within minutes with our remote diagnostics; giving you absolute peace of mind and security that your telephony is in good hands.

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Support

Reach prides itself on its first-class customer support. After installation, users are trained face-to-face by one of our system experts. We’ll give you everything you need to be up and running, along with access to telephone support.