Services

Reach is dedicated to providing telephony services to satisfy any business needs with an efficiency and customer service levels unrivalled in the telecommunications industry. Whether that’s installing a new line and broadband to a new premise, a mobile phone contract or a full telephony package including free consultancy, installation and maintenance of a new telephone system, Reach are the provider that can support your needs as a one-stop-shop.

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Telephone Systems

Different telephone systems can better suit different business types. Our expert consultants carry out a free consultation at your premises to better understand your requirement; be that cloud, VoIP or PABX on ISDN lines. All of our system types can be used with cordless handsets and headsets. With Reach, there’s truly something to suit every business.

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Calls, Lines & Business Broadband

Your lines are responsible for the quality of your calls and your broadband connectivity. We actively check to ensure that, all of our customers have the best and most up to date network connectivity available.

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On-Hold Marketing

Every transferred call results in a customer being placed on hold. Research suggests that 50% of customers hang up when placed on hold if they are presented with more than 30 seconds of silence. On-hold marketing uses a blend of music and voice to transform the customer’s phone experience.

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Call Recording

No matter your business, a lot of quotations and agreements are often made verbally over the telephone. Call recording lets you protect your business by ensuring that you have a record of each agreement you make. Also used for training and quality, call recording can have a place in every business.

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Computer Telephone Integration

With high levels of repeat customers calling, take benefit of the names associated with numbers popping up on each call. Make every call personable and be assured contact information is logged automatically on answering. Existing customer/supplier contact list can be uploaded into the telephone system software or where possible a full integration with an existing database or CRM.

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Missed Calls & Reporting

We will programme the system to automatically operate around your business hours. 80% of callers won’t leave messages and simply hang up; rest assured that all missed call information is made visible and will be compiled as a list, sent by email every morning with callers’ names and numbers. Simply click on any number to dial back.

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Maintenance

A system that works is out of mind; a system that doesn’t can be one of the worst things to go wrong for any business. To protect you from the unexpected, we’ve invested for your comprehensive support to be available within minutes with our remote diagnostics; giving you absolute peace of mind and security that your telephony is in good hands.

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Support

Reach prides itself on its first-class customer support. After installation, users are trained face-to-face by one of our system experts. We’ll give you everything you need to be up and running, along with access to telephone support.