As a retail company, your phone is a gateway to the outside world. Customer perception and capture of calls are just as important as a reliable solution that’s easy to use. Our consultants will survey your current needs to bespoke a system as simple or as complex as you need.
Computer Telephone Integration
As a professional company you hold large amounts of customer data on your records so why not have a phone system which is integrated with that.
This gives you the chance to leave notes and messages on each contact such as completion due date or whether a customer needs to pay for search fees or even if bills are overdue.
Missed Call Capture
We programme the system to automatically operate around your business hours. Notification of missed calls during operating hours are made visible for immediate callback. After hours missed calls will be compiled as a list and sent by email every morning with callers’ names and numbers. Simply click on any number to dial back.
On Hold Marketing
Whilst your customers are placed on hold or transferred why not use this time to advertise features of your business.
e.g. if you are a solicitor firm you can advertise on ‘no win, no fee’ offers you may have available, or to advertise changes within the company like merges with other firms.
As a company within the professional services sector, e.g. solicitors, estate agents or accountants, every phone call you make is vital to your business. With our system, every call you take or make is always recorded, so if you ever need to refer back to it for whatever reason, the call is always there when you need it.
This is especially useful as you can send a call to your secretary so you don’t need to waste time on dictations.