Your phone system is the gateway to your customers and what they expect of your services. So, having an all-inclusive system that will cover all your business needs will not only benefit your customer’s experience but may also save you money.
Computer Telephone Integration
As a professional company you hold large amounts of customer data on your records so why not have a phone system which is integrated with that.
This give you the chance to leave notes and messages on each contact such as completion due date or whether a customer needs to pay for search fees or even if bills are overdue.
Missed Calls & Reporting
As your time is precious and often you need to make sure you keep track of how much time you are spending on each customer especially if you need to charge for your time.
It is also great for your receptionist to generate end of day reports and allocate your used time to particular customers.
On Hold Marketing
Whilst your customers are placed on hold or transferred why not use this time to advertise features of your business.
e.g. if you are a solicitor firm you can advertise on ‘no win, no fee’ offers you may have available, or to advertise changes within the company like merges with other firms.
As a company within the professional services sector, e.g. solicitors, estate agents or accountants, every phone call you make is vital to your business. With our system every call you take or make is always recorded, so if you ever need to refer back to it for whatever reason, the call is always there when you need it.
This is especially useful as you can send a call to your secretary so you don’t need to waste time on dictations.