In the manufacturing industry, it’s a necessity to manage calls on the go. Our manufacturing solution ensures the best portable coverage, ease of use and durability in the workplace whilst automatically assisting other telephony requirements; whether you are on or off site.
Computer Telephone Integration
With high levels of repeat customers calling, take benefit of the names associated with numbers popping up on each call. Make every call personable and be assured contact information is logged automatically on answering. Existing customer/supplier contact lists can be uploaded into the telephone system software or where possible a full integration with an existing database or CRM.
Missed Call Capture
We program the system to automatically operate around your business hours. Notification of missed calls during operating hours is made visible for an immediate callback. After hours missed calls will be compiled as a list and sent by email every morning with callers’ names and numbers. Simply click on any number to dial back.
On Hold Marketing
Whilst you transfer or put your customer on hold never let them wait in silence, this is a great opportunity to tell your customers about any special offers or events you have coming up.
This could be anything from your warehouse opening times, to special offers such as free deliveries on bulk order over a certain spend.
Quotations and agreements can often be made verbally. Protect your business and prevent discrepancy escalations with our built-in call recorder. Easily search old calls in seconds to play and even email any conversation. A must-have tool to reference those technical calls or quickly resolve technical or order disputes.
For manufacturing companies, it is sometimes vital to be able to be able to move around a big warehouse to find the correct component or a physical order of a customer. This is where our dect phones are perfect! and if you do need both hands then we also supply Bluetooth headsets so that you can work and talk.
If you’re on the move, visiting customers off-site or simply short staffed taking calls in the workshop, call divert to a mobile is a simple but essential solution.
- Divert calls to your mobile at the press of a programmable key on your system handset.
- See the callers’ number presented on your mobile
- Receive calls on your mobile for capture through the office hours. After hours calls can revert callers to the system night service voicemail.