At Reach, we make sure that you can rely on our phone system, to make sure that your phone line is always clear we check whether fibre is available in your area and whether a VOIP or digital system would be best suited to the way you use your phone system, along with the number of handsets you have.
At a call centre, we know your staff are the front line for customer service, and it is becoming vital to monitor all calls that are being made or received into your business, both for your employees and your customer’s peace of mind.
All phone systems are tailor-made to suit all of your needs, and no matter how many features you require they all come inclusive with our phone system, so you never need to worry about if you need to pay extra for another feature as you could have all of the features available to you even if you will only ever use it once.
And as a call centre, you may be expecting callbacks from customers, so specific DDI’s can be set up so that a customer is directed straight to the person they need to speak to.
Computer Telephone Integration
As a professional company you hold large amounts of customer data on your records so why not have a phone system which is integrated with that.
This gives you the chance to leave notes and messages on each contact such as completion due date or whether a customer needs to pay for search fees or even if bills are overdue.
As your time is precious and often you need to make sure you keep track of how much time you are spending on each customer especially if you need to charge for your time.
It is also great for your receptionist to generate an end of day reports and allocate your used time to particular customers.
On Hold Marketing
Whilst your customers are placed on hold or transferred why not use this time to advertise features of your business.
e.g. if you are a solicitor firm you can advertise on ‘no win, no fee’ offers you may have available, or to advertise changes within the company like merges with other firms.
As a company within the professional services sector, e.g. solicitors, estate agents or accountants, every phone call you make is vital to your business. With our system, every call you take or make is always recorded, so if you ever need to refer back to it for whatever reason, the call is always there when you need it.
This is especially useful as you can send a call to your secretary so you don’t need to waste time on dictations.